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		<title>Promoting the Repair Shop philosophy</title>
		<link>http://noooxml.wikidot.com/forum/t-50156/promoting-the-repair-shop-philosophy</link>
		<description>Posts in the discussion thread &quot;Promoting the Repair Shop philosophy&quot; - Why would an organisation that promotes ISO 9000 all of a sudden want to ditch Total Quality Management and set up a repair shop?</description>
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		<lastBuildDate>Tue, 18 Aug 2026 04:55:17 +0000</lastBuildDate>
		
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				<guid>http://noooxml.wikidot.com/forum/t-50156#post-134604</guid>
				<title>Promoting the Repair Shop philosophy</title>
				<link>http://noooxml.wikidot.com/forum/t-50156/promoting-the-repair-shop-philosophy#post-134604</link>
				<description></description>
				<pubDate>Sun, 30 Mar 2008 19:51:10 +0000</pubDate>
				<wikidot:authorName>isene</wikidot:authorName>				<wikidot:authorUserId>34961</wikidot:authorUserId>				<content:encoded>
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						 <p>From: <a href="http://blogs.freecode.no/isene/2008/03/30/promoting-the-repair-shop-philosophy/">http://blogs.freecode.no/isene/2008/03/30/promoting-the-repair-shop-philosophy/</a></p> <p>March 28th: Meeting in the Norwegian Standards Institute (Standard Norge).</p> <p>Purpose: To decide the final vote for Norway on whether the document format OOXML should become an international standard.</p> <p>The meeting: 27 people in the room, 4 of which were administrative staff from Standard Norge.</p> <p>The outcome: Of the 24 members attending, 19 disapproved, 5 approved.</p> <p>The result: The administrative staff decided that Norway wants to approve OOXML as an ISO standard.</p> <p>Their justification: “Standard Norge puts emphasis on that if this [OOXML] becomes an ISO/IEC standard, it will be improved to better accommodate the users’ needs.”</p> <p>This translates to: “Yes, we know the standard is broken, 79% of our technical committee have told us. But we hope that it someday will be repaired by someone. And we’ll be happy to help if someone can give us the resources.”</p> <p>Alright, the Norwegian Standards Institute is moving away from adopting quality standards to promoting a repair shop philosophy.</p> <p>Why?</p> <p>Since the meeting in August where Norway was to determine its initial vote, the Deputy CÈO of Standard Norge has repeatedly been selling us, I mean telling us: “We like standards, we want to approve standards”. It’s been as though he was preparing us for this shock ever since we first convened.</p> <p>But how can a standards organisation that promotes ISO 9000 and ISO 20000 (ITIL) approve such a broken standard? Do they not believe in Total Quality Management themselves? Are they not practicing what they preach? Oh no, that’s right they don’t even have a standard for how to approve standards.</p> <p>And maybe, just maybe there is a motivation behind all this. If they approve a broken standard, they set up a repair shop. There is good money in repairing stuff. Especially an 8000 page standard in dire need of fixing.</p> <p>With a sigh of disappointment, I see the once proud ship called Standard Norge taking in water because administrative staff started drilling for gold.</p> 
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